When you can’t get satisfaction from the manager or owner of a car repair shop, bring in the big guns:
- Your state attorney general’s office is set up to handle automobile complaints. Sometimes all you have to do is send a letter to the attorney general with a copy to the business owner.
- Automotive Consumer Action Program (AUTOCAP) is a complaint handling system sponsored by the automobile industry for new or used car purchases from NEW car dealers only. Contact National Automobile Dealers Association, 8400 Westpark Drive, McLean, VA 22102; 703-821-7000; www.nada.org/.
- Better Business Bureau (BBB) Auto Line is a FREE, out-of-court arbitration program, paid for by the business community to handle automobile complaints between consumers and most auto manufacturers. Contact your local Better Business Bureau or BBB Auto Line, Dispute Resolution Division, Council of Better Business Bureaus, Inc., 4200 Wilson Blvd, Suite 800, Arlington, VA 22203-1838; 703-276-0100; http://www.bbb.org/complaint.asp
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