If you are having trouble with your credit card company, remember that they are regulated by a banking institution. Different banks are governed by different agencies, but all take complaints and make efforts to assist customers. Your state Banking Commissioner handles complaints dealing with state chartered banks. For banks with the word ?national or ?N.A. in its name, contact Comptroller of the Currency, Compliance Management, U.S. Department of the Treasury, 250 E St., SW, Washington, DC 20219; 202-874-4900 or 800-613-6743; www.occ.treas.gov. For Savings and Loans, contact Office of Thrift Supervision, U.S. Department of the Treasury, 1700 G St., NW, Washington, DC 20552; 202-906-6000 or 800-8426929; www.ots.treas.gov. For FDIC Insured, contact Federal Deposit Insurance Corporation, Office of Consumer Affairs, 550 17th St., NW, Room F-130, Washington, DC 20429; 877-ASK-FDIC; www.fdic.gov
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